We love working with small business owners around the world who are
ready for a heart-centred, personal, and fun branding experience.
Please fill out the contact form, so we can learn more about you and your vision. We try our very best to respond within 48 hours.
P.S. If you haven’t yet done so…Please take a look at our Packages + Price Guide and FAQ’s. It’s important to us that we both feel confident we’ll be a good fit – those pages will help you determine that and answer some of your important questions too!
I don’t know where to start, can you help me? Absolutely! I’d love to chat with you! If you love my portfolio, you’re happy with my pricing, and you’re interested in working with me, please feel free to book a FREE 15 minute Discovery Call in my bookings calendar. This is done by either phone or video chat, and it’s a great way for us to get to know each other and gauge whether I’m a good fit for your project.
I’ll listen to your needs and tell you what your options are. A job may seem overwhelming until you have the right solution from a design architect helping you out. We can put things in perspective and offer solutions that you may not have even considered. We are problem solvers and brand creators.
However, my time is very important to me so please only book a chat if you are genuinely interested in working with me.
How does the design process work?
Once you’ve approved your quote, I will send over a deposit invoice. Once you’ve paid your deposit we will schedule a strategy session to discuss your project (via phone, email, video chat or in person).
I will then research, create the initial design concepts, and present the concepts to you for feedback. You will always have the opportunity to give me your feedback at every stage of the design process (usually via email).
Once everything is completed approved, and paid for, I will send over your finalised files. Please download my Services and Price Guide for some more information about the design process.
How long does the design process take? Each job is different. If you have a deadline in mind, please let me know at the beginning of the process and I will let you know if it is achievable. When we start working together I will send you a proposal that outlines your project timeline so you know when you can expect to hear from me and when I expect to hear from you.
I need something designed yesterday. Can you help me?
We can usually accommodate your rush job depending on how full our production schedule is. There may also be a rush fee applied to your invoice. Email us to find out.
What if I don’t like what you design? I’m very particular about the work that I do, and I will refer you to another designer if I feel that I’m not the best fit for your project. I always work to my highest standards within the confines of the timeline, brief and budget provided. Sometimes I hit the nail on the head the first time, sometimes it can take some revisions, but I’m happy to listen to your feedback and make any changes that you request.
If at any stage you would like to stop working together, that is totally fine, and you will only need to pay for the work that has been completed up to that stage.
How much say do I have?
You have complete say in all creative decisions. I respect that you have a unique vision for your business and I want to help bring your vision to life. I will provide guidance and give my professional advice, but you always have final say. I ask that you be honest with me at all points in the design process.
What happens if I need more revisions?
Up to two rounds of revision are included in the price and this is usually all that are required (often no revisions are required at all!) But if you would like more revisions or additional design concepts, these are charged at an hourly rate of AUD$80/hr.
Who owns the copyright for work you have done for me? Copyright is yours upon receipt of final payment. We do, however, reserve the right to use any work for promotional purposes and include our “Site by” at the bottom of your website in a discreet manner. All stock photography used in your website is licensed to M By Design through stock account. Those images may be purchased if needed.
How will I receive my design project once it is finished? We will supply all print ready files to you via email or dropbox. We also keep a copy of your project on file for later updates or should you lose your copy. Please note working files are not supplied as part of the final package, an additional artwork release fee will apply should you wish to have these files.
Do I get a vector file for my logo once created?
YES, you get EPS (vector), jpeg, png, and pdf. Our logo design can be used to complete stationery and brand marketing – including business card, letterhead, envelopes, brochure design, websites, graphics for websites, direct mail design, email marketing, mailing labels, presentation folders, and any other designs your business may require.
Do you have formal training?
Yes, absolutely! I studied Graphic Design at Charles Darwin University and I have 15+ years of industry experience including working for design agencies, advertising agencies, promotional companies, commercial printers and signage companies.
What kind of Graphic Design work do you do?
I can do all kinds of graphic design. I’ve worked with everyone from multinational corporations through to small start-ups across a range of different industries. I can handle almost any kind of design project whether it is a logo or full brand identity, packaging, an annual report or 200 page catalogue, a book or magazine, an illustration for a t-shirt, or a website.
Where are you located?
I’m based in Brisbane, Queensland, Australia but I work with people world-wide.
What’s your hourly rate? My hourly rate ranges is $80, however the majority of work that I do is priced per project rather than per hour. Also please be aware that hourly rates are not an accurate way of gauging a designer’s cost, because what takes me only an hour could take a less experienced designer 4 hours.
As design is an investment, it is also important to look at the ROI. A less experienced designer may have less knowledge of design theory and strategy, which may result in a lower conversion rate.
Do you outsource to offshore designers?
No! I never outsource to other designers! I’m a one-woman show and I take great pride in doing all design work myself.
I do collaborate with other industry professionals (eg. illustrators, printers, photographers, and developers) to ensure that anything that is outside of my area of expertise will be completed to the highest standard by people I trust.
I need a designer on a regular basis, can you help? Absolutely! I have a number of clients that I’ve been working with long-term. Whether on an ad hoc basis, or set hours each month. Please email me so that we can discuss your requirements.
Can you take care of printing?
Definitely! I have relationships with a number of trade printers and mailhouses, who can be considerably cheaper than retail printers, so I can get you a great deal on printing. Alternatively, if you prefer to organise printing yourself I’ll provide you with the final designs in any format required. We’ll discuss early on in the process of how you prefer to handle printing and production.
What types of payment do you accept? Currently, our preferred payment is bank transfer. However we do have access to credit card facilities, please advise if you would like to pay by credit card at proposal stage. Note a $5 transaction fee will be added to the invoice.
What are your billing and payment terms?
See our full terms and conditions here.
If you have a question that haven’t been answered above, please feel free to contact me and I’d be happy to answer any questions you may have!
Every time you refer a friend or associate our way and they make a purchase, we’ll pay you 10% of the sale as a thank you.
All you have to do is refer someone you know by providing us with their name, email and phone number (if in Australia), and we will contact them. If your friend or associate hires us to for a design project over $200, we will give you 10% of the sale AND they will receive 5% off of their first project!
Referring a friend is as simple as 1. 2. 3.
1. Send Us The Details We work with clients throughout Australia and overseas, so no matter where your friend is located, just send us their details via email.
2. We’ll Make The Call Now that we have your friends details, we’ll give them a call or email to discuss their design requirements and business goals as well as discussing creative marketing strategies to help grow their business.
3. You Get Paid After receiving our proposal, if your friend proceeds and signs up, we will pay you directly into your bank account as our way of saying thank you for the referral!
Referrals are unlimited, so start spreading the word today!
*Conditions Apply: As a courtesy, please let your friend/associate know you have passed on their details and that we will be in contact. Must lead to a sale. Minimum sale spend $200. Must not be an existing M By Design client.